Eversources will not charge late fees or disconnect power from customers during the Coronavirus (COVID-19) outbreak.
“We’ve suspended disconnections, late fees and taken other steps to help customers in response to COVID-19,” Eversource announced on its website.
Eversource is also offering a flexible payment plan with no down payment.
Customers should also be aware of ongoing scams.
“The COVID-19 outbreak has led to an increase in scam activity. Be wary of any unsolicited calls that threaten to disconnect your utility service and that demand payment by unusual means. Eversource will never ask for your personal information over the phone in this manner and does not accept payments via gift cards or other common tools used by scammers,” the announcement said.
While some projects have been suspended Eversource will still maintain the system.
“Electric, water and gas companies have been identified by the US Department of Homeland Security as critical infrastructure sectors that must continue operations to provide essential services. You will continue to see our crews performing work to maintain and improve the safety and reliability of our systems. We have suspended all non-essential work,” the announcement said.
Read the entire Eversource COVID-19 announcement by clicking here: https://www.eversource.com/content/ct-c/residential/safety/protect-yourself/responding-to-covid-19