People with questions about City government or services, as well as those seeking to report something can now text the City of Watertown’s 311 Service Center, as well as by phone or online. See the announcement from the City, below.
311 Texting has arrived. In addition to calling the 311 Service Center Team by dialing 311 inside of Watertown or 617-458-8311, Watertown residents with non-emergency questions now have the option to text our 311 team at 617-458-8311.
You can also email the office at 311@watertown-MA.gov or use the Watertown MA mobile app or visit watertown-ma.gov/reportit.
If you are experiencing an emergency, please call 911.
The Center is staffed Monday through Friday from 8:30 am to 5:00 pm (until 7:00 pm on Tuesdays).
Calling or texting after hours? All messages and service requests will be addressed promptly the next business day. Thank you!