Town Warns of Potential Electricity Scams; Confusion Over New Program

Print More

Watertown’s new electricity program has launched, but the program’s manager has heard reports of confusing and even concerning messages that residents have received.

Most Watertown residential electrical customers and some small businesses, have transitioned to the new Watertown Electricity Choice program.The change was made automatically, so residents do not have to sign up for anything.

The program is part of the electricity aggregation program which communities are allowed by State Law to create. One of the aims is to get more electricity produced by renewable, or “green,” sources such as solar, wind and hydroelectric.

The program offers choices of increasing the amount of renewable energy to 100 percent, reducing to the rate that others in the State receive, 14 percent, or opting out of the program all together. These actions must be approved by the customer.

Recently, Watertown’s Energy/Project Manager Edward Lewis said he received some calls about people receiving mailings or people coming door-to-door or even texts asking people to change their electricity program. Some of these are legitimate, but private, companies, but others are scams.

“I received a couple calls about other electric supply companies marketing mailers and if they have anything to do with Watertown Electricity Choice (they do not),” Lewis said. “Also, questions if participants in Watertown Electricity Choice need to do anything — they do not.”

The Town’s electricity supplier for the Electricity Choice program is Direct Energy. Lewis said residents should not be receiving any communication directly from that company. There have been, however, reports of people receiving text messages supposedly from Direct Energy, but Lewis said these are likely scams.

“If you receive a text message that appears to be from our electricity supplier, Direct Energy, it is a scam. Text messages are not associated with Watertown Electricity Choice, or Direct Energy, and should be deleted,” Lewis said. “In any case you should never click on any link that is unknown to you. This has been reported to the Attorney General/law enforcement officials as a scam.”

Watertown’s Town Seal

Lewis added that if residents are unsure about the source of any communication, look for the Town seal.

“All Town communications regarding Watertown Electricity Choice will always include the Watertown Town seal,” he said.

More information about Watertown Electricity Choice can be found on the program’s website, or by contacting the Town’s program consultants at 1-844-278-9864 or

3 thoughts on “Town Warns of Potential Electricity Scams; Confusion Over New Program

  1. Although some of these situations do seem to be the result of scammers, unfortunately, many of the people who do represent these companies through a second party company (including Direct Energy) have on occasion been very misleading. On a few occasions, I have been approached by their door-to-door representatives. Some of these representatives will actually try to sign you up for a higher rate on your electricity, but claim it is a lower rate. If you don’t know how to read the electric bill charges, they will deceptively point to the wrong numbers on the bill. I’m lucky that I know how to read the charges on the electric bill. On two occasions, representatives of Direct Energy have tried to sign me up for a higher rate, claiming that I was reading the bill wrong and pointing to the wrong information on the bill. Also, on another occasion, several years ago, a representative from one the electric supply company (I don’t know which one it was) approached me saying “I’m here to check your electric bill”, as if he was entitled to see my electric bill. Only when I questioned the person, did I find out that he wanted to sell me on another plan. Be very wary of the door-to-door electric or gas supply company representatives; they do you use deceptive practices and you could end with a much higher bill, because of it.

  2. so this mailing I received from “CleanEnergy Choice” is one of these scams? Or at least not part of the Watertown Choice program? Looks like it’s not. How distressing and unethical, even if they are a legitimate energy supplier.

Leave a Reply

Your email address will not be published. Required fields are marked *