Letters
OP-ED: MBTA Making Changes to Avoid “Ghost Buses” on Cellphone App
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State Sen. Will Brownsberger, (D – Belmont) who represents Watertown, provided the following piece:
MBTA bus arrival predictions should get better as of today and further improvements can be expected over the next few months. Representatives Jon Hecht and Dave Rogers and I learned a lot at a recent meeting with MBTA management about bus service complaints that we had received from riders. Most regular bus riders now rely on mobile phone apps to get predictions of when the next bus will arrive. Here is how those predictions are generated and how the technology is changing. Each MBTA bus is equipped with a device that transmits its location back to the MBTA’s control center.