The City of Watertown announced the start of the 311 Service Center, see the announcement below.
We are happy to announce that today, Monday June 3, 2024, the City of Watertown’s 311 Service Center is officially open.
By dialing 311, you’ll be able to reach a live representative who can answer informational questions, process non-emergency requests, or direct you to the appropriate department. The service center aims to enhance the quality of customer service provided by the City and will adhere to the highest standards.
We are excited about the launch and the benefits it will bring to our community.
Reach us by calling 311 (617-715-8660 from outside of Watertown)
Email us at: 311@watertown-ma.gov
311 Service Center Hours will be:
- Monday: 8:30 a.m. – 5 p.m.
- Tuesday: 8:30 a.m. – 7 p.m.
- Wednesday: 8:30 a.m. – 5 p.m.
- Thursday: 8:30 a.m. – 5 p.m.
- Friday: 8:30 a.m. – 5 p.m.
A wonderful service to the community!
Thanks for spreading the word about this, it was very useful when I lived in Boston and hope all residents of Watertown use this great resource!