National Grid will host an informational meeting about how customers can get help managing their energy bills on April 14 from 3:30-5:30 p.m. at McDevitt Middle School, 75 Church St. in Waltham. The meeting is one of dozens around Greater Boston. See details in the announcement from National Grid, below.
National Grid will host a series of statewide Customer Assistance events during April 2026, with advocates visiting every region within the utility’s Massachusetts footprint. As the weather warms up, customers can still get help managing their energy bills, including support with costs from the winter months and planning ahead for future usage.
“As spring arrives, National Grid’s customer advocates continue to engage with customers across Massachusetts, helping them take advantage of available resources,” said Bill Malee, Chief Customer Officer, National Grid. “We also appreciate the community organizations that work with us to reach customers and share information about available assistance.”
In addition, National Grid reminds customers that applications for the Low-Income Home Energy Assistance Program (LIHEAP), commonly referred to as Fuel Assistance, will close on April 30, 2026. Customers can find eligibility criteria and the program application on the Massachusetts Home Energy Assistance Program website or they can connect with a local Fuel Assistance Agency for help with the process.
The statewide events are part of the utility’s commitment to helping customers manage bill impacts. National Grid’s Customer Service Specialists experts will be on hand to manage seasonal energy bills and explore cost-saving programs to meet each customer’s needs, highlighting programs such as:
- National Grid’s Payment Assistance Bundle;
- Budget Billing;
- The Energy Discount Rate (for qualifying customers);
- Home energy assessments; and
- Information on other energy efficiency opportunities for homes or businesses.
Customers can also sign up to watch one of the Bill Assistance Webinars, which are available online:
- Bill Assistance Webinar – in English (recorded February 9, 2026);
- Bill Assistance Webinar – in Spanish (recorded February 6, 2026).
These events are free and are a core part of National Grid’s broader commitment to affordability and reliability. Customers can find information about upcoming sessions on our Customer Assistance webpage or learn more about managing winter energy bills at ngrid.com/hereforyou. They can also request assistance by calling 1-800-233-5325.
April 2026 Customer Assistance Events
Date Time City/Town Location/Address April 6, 2026 10:00 am – 3:00 pm Worcester Worcester Community Action Council18 Chestnut Street, Suite 500Worcester, MA 01608 April 7, 2026 10:00 am – 1:30 pm Gloucester Action Inc.180 Main StreetGloucester, MA 01930 April 7, 2026 10:00 am – 1:00 pm Boston Rosie’s Place889 Harrison AvenueBoston, MA 02118 April 8, 2026 10:00 am – 12:00 pm Salem Salem Community Life Center401 Bridge StreetSalem, MA 01970 April 8, 2026 10:00 am – 2:00 pm Attleboro Attleboro Public Library74 N Main StreetAttleboro, MA 02703 April 8, 2026 4:00 pm – 8:00 pm Malden Malden Public Library36 Salem StreetMalden, MA 02148 April 9, 2026 3:00 pm – 7:00 pm Everett Everett City Hall484 Broadway, Room 25Everett, MA 02149 April 13, 2026 12:00 pm – 3:00 pm Saugus Saugus Council on Aging466 Central StreetSaugus, MA 01906 April 13, 2026 11:00 am – 2:00 pm Shutesbury Shutesbury Town Hall1 Cooleyville RoadShutesbury, MA 01072 April 14, 2026 11:00 am – 3:00 pm North Adams Berkshire Community Action Council85 Main StreetNorth Adams, MA 01247 April 14, 2026 3:30 pm – 5:30 pm Waltham McDevitt Middle School75 Church StreetWaltham, MA 02452 April 14, 2026 5:00 pm – 8:00 pm Somerville Somerville Public Library79 Highland AvenueSomerville, MA 02143 April 16, 2026 3:00 pm – 6:00 pm Quincy Fore River Club House16 Nevada RoadQuincy, MA 02169 April 17, 2026 10:00 am – 3:00 pm Worcester Worcester Community Action Council18 Chestnut Street, Suite 500Worcester, MA 01608 April 20, 2026 10:00 am – 2:00 pm Chelsea Community Action Program Inter City (CAPIC)100 Everett Avenue, Unit 14Chelsea, MA 02150 April 20, 2026 10:30 am – 2:30 pm Rehoboth Rehoboth Senior Center27 Francis Farm RoadRehoboth, MA 02769 April 21, 2026 10:00 am – 2:00 pm Fall River Citizens for Citizens264 Griffin StreetFall River, MA 02724 April 21, 2026 4:00 pm – 7:00 pm Chelsea Chelsea City Hall500 BroadwayChelsea, MA 02150 April 21, 2026 10:00 am – 1:00 pm Saugus Saugus Council on Aging266 Central StreetSaugus, MA 01906 April 22, 2026 9:00 am – 2:00 pm Worcester Green Island Neighborhood Center50 Canton StreetWorcester, MA 01610 April 23, 2026 10:00 am – 2:00 pm Brockton Cape Verdean Association of Brockton575 N. Montello StreetBrockton, MA 02301 April 24, 2026 9:00 am – 12:00 pm Southbridge Southbridge Family Resource Center5 Optical DriveSouthbridge, MA 01550 April 24, 2026 10:00 am – 2:00 pm Leominster MOC Inc Fuel Assistance165 Mill Street, Suite 1BLeominster, MA 01453 April 27, 2026 10:00 am – 2:00 pm Beverly Beverly Bootstraps Community Services35 Park StreetBeverly, MA 01915 April 28, 2026 10:00 am – 2:00 pm Billerica Billerica Town Hall365 Boston RoadBillerica, MA 01821 April 28, 2026 10:30 am – 1:30 pm Bourne Bourne Council on Aging239 Main StreetBourne, MA 02532 April 29, 2026 10:00 am – 2:00 pm Dudley Pearle L. Crawford Memorial Library40 Schofield AvenueDudley, MA 01571 April 29, 2026 11:00 am – 2:00 pm Rockland Rockland Senior Center317 Plain StreetRockland, MA 02370 April 30, 2026 4:00 pm – 7:00 pm Salem Salem Community Life Center401 Bridge StreetSalem, MA 01970
Additional Customer Assistance Information
Help with Managing Energy Bills:
National Grid is committed to delivering safe and reliable energy to the customers and communities we serve. We recognize that affordability is a significant concern, and National Grid offers various programs and services to help customers save energy, manage their bills, and access financial assistance. It is not too late to explore programs that help manage energy costs, including signing up for a Payment Assistance Bundle. The bundle combines three helpful solutions to make it easier for managing energy costs and paying down past due amounts over a 12-month period.
- Deferred Payment Agreement: Spread out past-due balance into future monthly payments.
- Automatic Monthly Payments: Automatically deduct payments from your bank account each month and avoid missing due dates.
- Budget Plan: Break down annual energy costs into balanced monthly payments, making it easier to budget and plan expenses.
Customers interested in enrolling in the Payment Assistance Bundle can do so online by visiting ngrid.com/hereforyou, at an in-person event, or by calling 1-800-233-5325.
- Budget Billing: Allows customers to spread their usual payment over twelve balanced monthly payments to help offset the traditionally high winter heating and summer air conditioning peak bills. Doing so makes it easier to anticipate monthly energy costs and plan household budgets. Additional information can be found here.
- Discount Rates: Income-eligible customers may qualify for a discounted rate on energy service. To be eligible, applicants must be a National Grid customer and already enrolled in an eligible benefit program or the Low Income Home Energy Assistance Program (LIHEAP). Visit the Discount Rate application to determine eligibility and apply.
- Heat Pump Rate: National Grid introduced a new Residential Heat Pump Rate November 1st to help electric customers save during the winter heating season. Qualified customers who use heat pumps for home heating will receive a reduced delivery rate on electricity from November through April, lowering monthly costs. Customers who think they qualify but did not receive an enrollment confirmation should visit ngrid.com/heatpumprate to fill out the enrollment form to apply and ensure they receive the discount.
About National Grid
National Grid (NYSE: NGG) delivers electricity and natural gas to more than 20 million people across New York and Massachusetts. We’re committed to meeting our customers’ energy needs and supporting economic growth across the regions we serve—providing safe, reliable energy today and building the resilient networks of the future. National Grid Ventures, our commercial business, develops and operates infrastructure that delivers affordable and reliable energy to consumers. National Grid Partners, our corporate investment and innovation arm, invests in and collaborates with technology companies that are transforming the energy sector and accelerating industry-wide innovation.
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