Now Open: City of Watertown’s 311 Service Center, Taking Calls and Emails

The City of Watertown announced the start of the 311 Service Center, see the announcement below. We are happy to announce that today, Monday June 3, 2024, the City of Watertown’s 311 Service Center is officially open. By dialing 311, you’ll be able to reach a live representative who can answer informational questions, process non-emergency requests, or direct you to the appropriate department. The service center aims to enhance the quality of customer service provided by the City and will adhere to the highest standards. We are excited about the launch and the benefits it will bring to our community.

City Seeks Input on Watertown’s New 311 Service Center

The following information came from the City of Watertown:

The launch of the 311 Service Center is approaching. Your assistance is invaluable in gathering feedback on our non-emergency report system and understanding where you’re accessing this system. We invite you to participate in the City of Watertown 311 Focus Group and contribute to this initiative. Focus groups will be on Tuesday, April 16, 2024 from 6-7:30 p.m. and Tuesday, April 23, 2024 from 6-7:30 p.m. at the Watertown Savings Bank Room in the Watertown Free Public Library at 123 Main Street in Watertown. Throughout these sessions, we’ll make use of both the mobile app and web app editions of SeeClickFix.

Reorganization of City Government Includes Changes to Planning, DPW and Other Departments

When the City Council approved the Fiscal Year 2024 budget, they also approved a reorganization of Watertown’s municipal government. Some changes impact who directly reports to the City Manager or the Deputy Manager. Other positions have been moved into new departments, and some departments have been split into divisions. One department with new divisions is Community Development and Planning, which will have Planning and Building Divisions and a third for community events and the Commander’s Mansion. The Planning Division includes a Current Planning Group and a Planning Director to oversee long-range planning.