Around Town
Town Designing 311 System for One-Stop Place for Residents to Report Issues, Get Answers
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Watertown Town Hall
The Town of Watertown plans to create a one-stop place where people can get problems addressed and have their questions answered. In July, the Town Council approved a transfer of $30,000 to the IT Department to move forward with the creation of a 311 Customer Service System. Systems in other communities vary from a phone number to an online chat to texting or using social media messages to send in requests. Town Council President Mark Sideris said many residents have been calling for a 311 system. It was a popular idea at the Kitchen Table Conversations, the informal discussions held in 2019 when the Town Council looked for ways to improve communication with residents.