Town Designing 311 System for One-Stop Place for Residents to Report Issues, Get Answers

Watertown Town Hall

The Town of Watertown plans to create a one-stop place where people can get problems addressed and have their questions answered. In July, the Town Council approved a transfer of $30,000 to the IT Department to move forward with the creation of a 311 Customer Service System. Systems in other communities vary from a phone number to an online chat to texting or using social media messages to send in requests. Town Council President Mark Sideris said many residents have been calling for a 311 system. It was a popular idea at the Kitchen Table Conversations, the informal discussions held in 2019 when the Town Council looked for ways to improve communication with residents.

Watertown State Rep. Backs Legislation Promoting Electrification of Vehicle Fleets

State Rep. Steve Owens. The following piece was provided by State Rep. Steve Owens’ office:

At a hearing held today by the Joint Committee on Telecommunications, Utilities and Energy, Representative Joan Meschino (D-Hull) joined colleagues and advocates to support her legislation promoting the electrification of fleets and vehicles. Efforts to advance a transition to electric vehicles in statute are part of a broader trend that recognizes the pressing need to decarbonize the transportation sector, both within and beyond the United States. Massachusetts and California have already indicated commitments to have all new cars sold in each state be electric by 2035. The United Kingdom and Norway have made similar commitments, making plans for car sales to be zero-emission by 2035 and 2025, respectively.